Privacy Policy

Last updated: 15 April 2026

This Privacy Policy describes how Cliprain Australia Pty Ltd (ABN 51 824 753 556) ("we", "us", "our") collects, uses, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Cliprain Australia Pty Ltd is a company registered in New South Wales, Australia. Our registered office is at Level 12, 680 George Street, Sydney NSW 2000. We operate this website and sell the Cliprain® Stainless Steel Kitchen Cutting Board directly to consumers across Australia.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions, including:

• Full name and contact details (email address, phone number, postal address)
• Order and transaction data (products purchased, quantities, payment status)
• Delivery address and shipping preferences
• Communications you send us (enquiries, complaints, feedback)
• Technical data (IP address, browser type, pages visited) collected automatically via cookies

We do not collect sensitive information (as defined by the Privacy Act) unless you voluntarily provide it and it is necessary for a specific purpose.

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Place an order through our website
• Contact us by email, phone, or via our contact form
• Subscribe to our newsletter or promotional communications
• Browse our website (via cookies and analytics tools)

4. Why We Collect and Use Personal Information

We use your personal information to:

• Process and fulfil your orders and arrange delivery
• Communicate with you about your order, including shipping updates
• Respond to your enquiries and provide customer support
• Send you promotional offers and marketing communications (where you have consented or it is otherwise permitted)
• Improve our website, products, and services
• Comply with our legal obligations under Australian law

5. Disclosure of Personal Information

We may disclose your personal information to:

• Delivery and logistics providers (e.g., Australia Post, courier services) to fulfil your order
• Payment processors to securely process your payment
• IT and cloud service providers who assist us in operating our website and systems
• Marketing and analytics platforms (e.g., Google Analytics) on an aggregated, de-identified basis
• Law enforcement or regulatory bodies where required by law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Overseas Disclosure

Some of our service providers may be located overseas (for example, cloud hosting providers in the United States). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL/TLS encryption for data transmission. We restrict access to personal information to authorised personnel only.

8. Cookies and Analytics

Our website uses cookies to improve your browsing experience and to collect anonymous usage statistics. You may disable cookies through your browser settings; however, this may affect the functionality of our website.

9. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate or out-of-date information. To make such a request, please contact us using the details below. We will respond within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Contact Us

For any privacy-related enquiries, please contact our Privacy Officer:

Cliprain Australia Pty Ltd
ABN: 51 824 753 556
Level 12, 680 George Street, Sydney NSW 2000
Email: [email protected]
Phone: 1800 254 726

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.